Wireless & Broadband Technical Support with Spanis Brno

Detail volného místa

Technik uživatelské podpory Náplň práce: - Poskytuje primární technickou podporu zákazníkům - Zaznamenává a řeší hlášení závad, a to s požadavkem na včasnost a kvalitu - Poskytuje podporu oblastním technikům a kolegům v oddělení péče o zákazníky - Směny: denní NEBO noční (6.00 - 18.00 nebo 18.00 - 6.00) Požadujeme: - Výborná znalost španělského jazyka, - Velmi dobrá znalost anglického jazyka - Velmi dobra znalost TCP/IP, aplikací WAN/LAN - Znalost L2 protokolu - Praxe v oblasti Customer service výhodou - Výhodou dřívější zkušenost s Motorola Canopy. DEPARTMENT DESCRIPTION Motorola Solutions is a leading provider of wireless broadband networking hardware and management software products to telecom/ internet service carriers as well as public safety, State and Federal Government customers. We are looking for highly motivated individuals to join our professional team. The candidate must be technical oriented person with experience in network design, implementation and troubleshooting with networking equipment, including routers, switches, wireless AP, and network servers. SCOPE OF RESPONSIBILITIES o Provide first level technical support to customers o Receive, investigate, resolve and track trouble tickets in a timely manner o Provide Support to Field Technicians and Service Representatives o Provide single point of contact for both technical and non technical customer issues o Working hours: day OR night shifts (12 hours: 6.00-18.00 or 18.00-6.00) SPECIFIC KNOWLEDGE/SKILLS: o Knowledge of Spanish o Experience in Customer Service is advantage o Orientation in TCP/IP, WAN/LAN networking applications o Basic experience in network troubleshooting and broadband technologies o At least basic knowledge of switching hardware, L2 protocols o Must demonstrate initiative to learn new technologies o Strong verbal and written skills required o Previous experience with Motorola Canopy a plus o Experience with Red Hat Enterprise or Cent OS Linux distributions a plus WHAT WE OFFER o Great working conditions o Competitive salary o Employee benefits: 5 weeks of vacation, pension and life insurance, health benefits, contribution to lunches o Personal and professional development o Structured career path o Continual free trainings o Friendly environment
Provoz: Dvousměnný provoz
Minimální vzdělání: ÚSO s maturitou (bez vyučení)
Úvazek: Plný

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